Privacy Policy

Privacy Policy

Introduction

Welcome to https://superior-exposure-and-response-prevention-therapy.denvermentalhealthcare.com (hereinafter referred to as “Superior Exposure and Response Prevention Therapy” or “we,” “our,” or “us”). We prioritize your privacy and are committed to protecting your personal data. This comprehensive Privacy Policy explains how we collect, utilize, disclose, and safeguard the information you provide when using our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://superior-exposure-and-response-prevention-therapy.denvermentalhealthcare.com.
  2. Any mobile applications or software developed by us and made available for download.
  3. Services offered through our platform, such as online therapy sessions, support groups, and resources.
  4. Interactions between users and our customer support team via email, phone, or text messages.

Please note that this policy does not extend to third-party platforms, applications, or services you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

  1. As an Authorized User: If you register and use our applications and services, we collect and process your personal data to facilitate your access and personalize your experience.
  2. Website Visitors: When you visit our websites, we may collect certain information about your device and browsing behavior to improve website functionality and user experience.
  3. Communications: We may reach out to you via various communication channels, including email, phone calls, or text messages (SMS), for marketing, transactional, or service-related purposes.

Personal Data Collection

We collect several types of personal data, which can be broadly categorized as follows:

  1. Account Information: This includes your name, username, and password to create and manage your user account.
  2. Payment Information: Details required for processing payments, such as credit/debit card numbers, billing addresses, and payment history.
  3. Financial Information: Data related to your financial status or transactions, if voluntarily provided, for services that may have a financial component.
  4. Purchase Information: Records of products or services you purchase from us, including order details and preferences.
  5. Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, device ID, and location data (with user consent).
  6. Location Data: Information about your geographic location when you choose to share it, for personalized content or services.
  7. Feedback: Any comments, reviews, or ratings you voluntarily submit to us, which can include personal details.
  8. Social Media Information: If you connect our services to social media accounts, we may collect data from those platforms (with your consent).
  9. Product Information: Details about products or services you express interest in or purchase through our site.

We obtain this data through direct user input, automated systems, and third-party sources, always with your knowledge and consent, unless otherwise specified by law.

Cookies

Cookies are small text files stored on your browser to enhance your experience and provide relevant services. We use cookies for the following purposes:

  1. Strictly Necessary: These ensure basic functions of our website, such as enabling login sessions and remembering user preferences.
  2. Preferences: Cookies store user preferences and settings to deliver a personalized experience.
  3. Analytics: They allow us to analyze user behavior on our site for improvement and marketing purposes.

Users have the option to control non-essential cookies through our Cookie Manager, providing transparency and choice regarding data collection.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary depending on the type of data and the purpose for which it was collected. Once the retention period expires, we securely delete or anonymize the data to prevent re-identification.

Security Measures

Implementing robust security measures is crucial to protect your personal data. We employ industry-standard encryption for data in transit and at rest. Additionally, we engage secure third-party processing partners who adhere to strict privacy and security standards to handle data on our behalf.

Children’s Privacy

Our services are not intended for individuals under the age of 18 (or the legal age limit in your jurisdiction). We do not knowingly collect or solicit personal information from children. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify it.

Your Rights

Depending on your location, you are entitled to certain rights regarding your personal data, including:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data for specific purposes.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for marketing or profiling purposes.
  7. Non-Discrimination: Be free from discriminatory treatment based on certain personal aspects.
  8. Appeals/Complaints: File an appeal or complaint with relevant supervisory authorities if you believe your privacy rights have been infringed upon.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the “Contact Us” section below. We will respond to valid requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or to exercise any of your rights, please contact us:

  • Email: privacy@superior-exposure-and-response-prevention-therapy.denvermentalhealthcare.com
  • Mail: Superior Exposure and Response Prevention Therapy, Data Protection Team, [Address]

We value transparency and are dedicated to addressing any inquiries related to your privacy and data protection.